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Rod Lift FAQ

Everything you need to know about getting the most from Ambyint's Infinity RL.

Controllers

Q: What Rod Lift controllers are supported?

A: Ambyint currently supports Lufkin 1.0, Lufkin 2.0, Weatherford Well Pilot, Apergy Smarten, and Baker controllers for Rod Lift applications.

Q: How do I change a Rod Lift POC type if it’s set incorrectly?

A: Users with the POC Type Edit Control permission can update the POC type in the well setup page of a well. This does not apply to Plunger Lift wells.

Q: What’s the difference between POC and POC+ devices?

A: The difference between POC and POC+ devices are: 

  • POC+ is used when a Variable Frequency Drive (VFD) is present on the well.

  • POC is used when no VFD is installed.

SCADA Systems

Q: How does a Software-Only (SWO) Rod Lift installation work?

A: Software-Only Rod Lift installation works in the following way:

  • Data is pulled from the customer’s SCADA system.

  • It is sent to Ambyint every 15 minutes.

  • The External Control System ID must match the well name exactly, or no data will flow.

Q: What is an External Control System ID, and how do I fix it if incorrect?

A: The External Control System ID identifies which well’s data is sent from the SCADA system. If it’s wrong, data will not display in Ambyint.
Steps to fix:

  1. Collect a list of wells with current and corrected IDs.

  2. Update the IDs via a database migration patch.

  3. Notify the data team to ensure Snowflake and Mongo collections are updated.

Q: How does Ambyint integrate with SCADA systems like XSPOC?

A: Ambyint integrates with SCADA systems in the following way:

  • Ambyint reads the SCADA system’s SQL Server database.

  • Reads: Lufkin + Baker controllers.

  • Writes: Only Lufkin controllers (e.g., min/max speed, idle time).

  • Data is replicated to Ambyint for analytics and optimization.

⚠️ Note: XSPOC is one example of a SCADA system. Ambyint can integrate with other SCADA solutions using similar principles.

Hardware

Q: What hardware devices are used for Rod Lift wells?

A: Ambyint devices are known as HRAC:POC or EPM/SPOC.

  • HRAC connects to supported POCs (Lufkin, Well Pilot, Smarten).

  • Supports LTE, Satellite, or Wi-Fi communication.

  • Devices connect via Modbus RTU and can start/stop wells in Auto mode.

Q: What is a multiplexer, and when is it used?

A: A multiplexer allows Ambyint devices and customer SCADA systems to share the same network of POC controllers.

  • Common for Lufkin 1.0 installs where both systems need access.

  • Connects via COM1 (Ambyint) and COM2 (Client SCADA).

  • LEDs indicate data flow and troubleshooting status.

Q: What are the most common hardware error codes?

A: The most common hardware error codes are:

  • 0 – No error

  • 1 – No drive connection

  • 2 – Drive not supported

  • 3 – Drive connection lost

  • 5 – Non-standard Modbus

Q: What should I do if a Rod Lift device loses communication?

A: If a Rod Lift device loses communication, follow the following steps:

  1. Check site power (must be 5.5V).

  2. Ensure antenna is secure.

  3. Reboot the device (disconnect power for 15 minutes).

  4. If still offline, contact Support with relevant information.

Q: What should I check if a multiplexer is not passing data?

A: If a multiplexer is not passing data, check the following: 

  • Verify COM port connections.

  • Check LED indicators.

  • Confirm termination resistors are set correctly.

Q: How do I convert a Rod Lift device from Satellite to Wi-Fi communication?

A: To convert a Rod Lift device from Satellite to Wi-Fi, follow these steps:

  1. Open the device config and select Wi-Fi Config.

  2. Enter SSID and password (Dynamic IP) or full network settings (Static IP).

  3. Enable Wi-Fi and wait for device reboot.

  4. Confirm status update and suspend Satellite communication.

Q: What should I do if a Satellite firmware update fails?

A: If a Satellite firmware update fails:

  • Updates can fail if power is lost during the process.

  • Retry the update in the next billing cycle to avoid data overages.

General

Q: How do I bulk insert multiple Rod Lift wells?

A: Use the Bulk Insert tool in the Admin → Organization → Well Setup page.

  • Required CSVs: Well Setup, Deviation Survey, Rod String Design.

  • The platform validates uploads, and errors must be fixed before inserting.

  • Limit: 50 wells per batch.

Q: What permissions are available for Rod Lift users?

A: The following permissions are available for Rod Lift users:

  • HRAC Control – Writeback for RL hardware.

  • SWO Control – Writeback for RL & PL customers.

  • POC Type Edit Control – Change RL POC type within well setup.

  • Superman – Grants all permissions (internal use only).

Q: What case types are used for Rod Lift support issues?

A: The following case types are used for Rod Lift support:

  • Installation

  • User Account

  • Shipment

  • RMA (hardware failures)

  • Question (Platform or Installation)

  • Troubleshooting

  • Well Setup

How often should rod, tubing, and casing specifications be updated?

A: Every 3 months, new grades and sizes should be checked and added sent to Support.