Plunger Lift FAQ
Everything you need to know about getting the most from Ambyint's Infinity PL
Q: How do I log in?
A: To log in to the platform:
- Go to http://portal.ambyint.io.
- Click Login Using Email and enter your credentials. Multi-Factor Authentication may be required depending on your organization. If your company uses Single Sign-On (SSO), select Login With Azure.
Q: How do I log into the dashboards?
A: From the landing page, click the dropdown button in the top-left corner to reveal the Dashboards button. Select Ambyint Portal to log in. Check Remember My Choice to simplify future logins.
Q: How do we add a new user or grant write access?
A: Contact your Ambyint Customer Success representative, or click the orange ? button at the bottom-left corner of any page for support.
Q: How do I view only the wells in my area?
A: On the Dashboards, use the Hierarchy button to filter by your organization’s preconfigured groups.
Q: How can I see yesterday’s well performance compared to target?
A: Open the Daily Dashboard and sort the list by clicking Production Delta at the top of the table.
Q: How do I find my problem wells that need attention today?
A: Use the Daily Dashboard. Filter by area using the Hierarchy button and sort by column headings. At the top, anomaly buttons show how many wells are affected each day. Click a button to filter the table to only those wells.
Q: Why did a setpoint change occur, and how can I see which strategy Ambyint applied?
A: Ambyint applies strategies based on well behavior during an analysis period (6–48 hours after a setpoint change):
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Fast arrivals: The system reduces energy input.
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Slow arrivals: The system increases energy input.
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Normal arrivals: The AI references up to 11 weeks of historical data.
Setpoint changes are capped: 10% for fast/slow adjustments, 5% for normal.
Q: How do I switch my well from Pressure Mode to Time Mode?
A: On the Well Analysis page, open Optimization Mode under the Settings tab. Select Time Mode and enter the desired setpoints.
Q: How do I switch my well from Manual to Automate?
A: On the right side of the page, open the Automation panel (three-toggle icon). Toggle Automate on.
Q: How should I prepare my well before switching to Automate?
A: Ensure at least one open trigger (Time, TP–LP, CP–LP, or Load Factor) and one or both close triggers (Afterflow Time and/or Afterflow Flow Rate) are enabled. Send a small setpoint change to confirm triggers are active.
Q: I just replaced my plunger—where do I update that?
A: On the Well Analysis page, go to Settings → Plunger. Select the new plunger type and enter the replacement date.
Q: How do I change Arrival Classification limits? What should I use?
A: On the Well Analysis page, go to Arrival Classification under Settings. Enter values for slow and fast arrivals, then click Update. Use the displayed Median Rise Velocity from the last 7 days as a guide.
Q: Which setpoints can I manually adjust?
A: You can adjust any setpoint within the entry box, including enabled open and close triggers. Other “Enabled Setpoints” are reference only.
Q: What does “Recommendations Blocked” mean?
A: "Recomendations Blocked" means that:
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Data Issue: Required well data is missing.
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Trigger Issue: Click Trigger Requirements under the message for details.
Q: How do I know when blocked recommendations have cleared?
A: On the Events tab, look for an event showing when the blocked status ended.
Q: What do the different anomalies mean?
A: The different anomalies are:
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False Non-Arrival: Sensor did not register arrival despite signature.
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Surface Restriction: Flow restriction at surface equipment.
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Leaky Motor Valve: Flow detected during off-time.
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Miscalibrated Sensor: Tubing, casing, or line transmitter out of calibration.
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Frozen Sensor: Pressure transmitter appears frozen.
Q: How can I tell when an anomaly occurred?
A: On the Daily Dashboard, use anomaly buttons. On Well Analysis, a red line beside Lift Anomalies shows when it occurred.
Q: How do I create a Tag?
A: Select wells by checking their boxes, then click Add Tag. Enter a name and click Create Tag.
Q: What is the critical lift rate for my well?
A: The Critical Rate trend is shown under More Details on the Well Analysis page.
Q: Why are setpoint changes different for ball-and-sleeve plungers?
A: Two-piece plungers require minimal off-time. With high cycle frequency, a 6-hour adjustment window is used (vs. 48 hours for conventional). Algorithms also account for fall time and ball/sleeve separation.
Q: How do I select specific wells on the Well Analysis dashboard?
A: Click one well, or hold CTRL to select multiple. You can also filter by group with the Hierarchy button.